Co-host of Surfacing Podcast
📧 [email protected]
💻 LinkedIn
Oct 2023- present
Nov 2020- Sep 2023
Chief Design Officer Constant Contact
I lead Design, including research and content at Constant Contact, a digital marketing and automation platform that offers innovative AI-powered tools and industry-leading deliverability. In this pivotal role, I ensure that millions of small businesses and nonprofits worldwide enjoy an intuitive and delightful experience, allowing them to focus more on what they do best—running their businesses.
Executive Vice President, Design Rocket Companies
As the leader of Design, Research, and Brand at Rocket Companies, the nation's foremost retail mortgage lender, I've been instrumental in driving pivotal transformations across the lending and finance sectors.
Jun 2018- Oct 2020
GVP, Head of Design Truist
Embraced an entrepreneurial spirit to kickstart important new design functions and initiatives that meet the emerging needs to differentiate the 6th largest bank in the U.S. coming off of one of the largest bank mergers in recent history. Prior to the merger, was the first Head of User Experience Design at SunTrust (now Truist), elevating the competency of the UX practice across the organization.
Oct 2017- Jun 2018
Director, User Experience Design Polaris
At Polaris, I had the distinction of shaping a global user experience design practice that spanned our diverse product lines, both in the retail and enterprise arenas.
Nov 2014- Oct 2017
Design Principal 3M
Led interaction design and research functions across all 6 Divisions of 3M’s Health Care Business Group prior to pioneering the inception of a multidisciplinary design team dedicated to elevating enterprise healthcare solutions and building products that harness the power of advanced algorithms, machine learning, and natural language processing.
Aug 2013- Oct 2014
User Experience Architect Belk
Focused on creating a best in class omni-channel experience for a large regional department store while leading multiple initiatives for an eCommerce re-platform.
Nov 2012- Aug 2013
Usability Architect Office Depot
Tasked with connecting business strategy and human insights to evolve the mobile user experience of the 6th largest eCommerce company in the World. Worked on several key integrations for payment offerings (PayPal, Google Wallet, Passbook/Apple Wallet, gift cards), registration and checkout flow (Gigya social login, guest and express registration and checkout), an augmented reality promotion with the band One Direction and an in-store experience.